Empowering Customers
Customer Platform & Digital Marketplace
A true digital platform for customers to actively engage and manage their insurance. Designed to enable customers to find what they need fast, with direct connections to their broker for advice, powered by a digital co-pilot, focussed on them.
01
INSURANCE MANAGEMENT
Client-Oriented Insurance Technology
Powers customers to take control of their insurance program with a flexible digital solution personalised to their needs. The system provides customers with a complete solution to manage their insurance, engage with their broker and participate in an exclusive marketplace using technology built around them and their needs. This is a true shift in how customers participate in the insurance ecosystem
02
LODGEMENT
Complete Claims Solution
Customers are able to lodge and manage any claim by using the customer platform. Product agnostic, the claims system is flexible in its design to enable data capture across a wide range of insurance classes. These claims are catalogued and supported by the AI decision engine working across the Tamba systems which guides the claim to right destination based on rules set by the brokerage or underwriting agency.
03
RISK ANALYSIS
Digital Insurance Expert in their pocket
Tamba has incorporated a GenAI module into the customer platform, to help brokers guide and educate their customers about insurance and risks relevant to them and their business. The aims for the tool are to give customers a more accurate understanding of the risks they face, understand the opporutnity they have to manage these risks with an effective insurance program and give them transparency through access to a wide range of information and insights.
04
DOCUMENT MANAGEMENT
Client Access to all documention
Connect all insurance documentation a customer requires for their insurance program in a single view. The document module is designed to deliver a centralised solution for the variety of insurance documents a broker can provide a customer. Customers are able to self-serve, send through information updates and take comfort knowing they have a single destination for all their insurance information.
05
COMMUNICATIONS
Multi-functional communications capability
A unified digital first communication solution which provides customers with direct access to a range of communication options from voice, video through to real-time co-browsing sessions. Enable your customers to be able to put a face to a name, give them flexibility and choice in how and where they communicate with you through the solution. The system provides customers with the power to engage with their brokers when they choose over a variety of channels to ensure they can get to the outcome they are seeking. This module reinvents how brokers and agencies service their customers.
06
MARKETPLACE
Integrated e-Commerce Platform
Transform your customers into partnerships with the ready made marketplace platform, built to enable brokers and agencies to provide an instant ROI to their customers via exclusive access to a ready made community of customers on the marketplace platform. Customers and small business owners are invited to join the platform to redeem a wide range benefits and discounts or onboard their business onto the platform to access a national customer base. Working with the Tamba team, brokers and agencies are able to create their own branded marketplace with a simple storefront powered by a multi vendor merchant platform.
"The technology platform approach Tamba has taken, provides flexibility that matches business requirements, enabling the co-creation of digital solutions which are relevant for the strategic goals of the business"
CIO - Insurer in Australia
Join us on our mission to revolutionise insurance technology